Refund policy

Refund Policy

At Mercelia Rose, we hope each book becomes a trusted companion on your contemplative path. We carefully curate every title and want you to feel peace with your purchase.

Returns & Refunds

Due to the nature of books and our fulfillment process, we accept returns only for damaged, defective, or incorrectly shipped items.

Damaged or Defective Books If your book arrives damaged, defective, or is not the title you ordered, please contact us within 14 days of delivery at [your email] with your order number and photos of the issue. We'll gladly arrange a replacement or issue a full refund, including original shipping costs.

Customer Preference We cannot accept returns for change of mind or preference. We encourage you to review product descriptions, sample pages (where available), and our reading guides before purchasing to ensure the book resonates with your journey.

How to Report an Issue Email us at hello@merceliarose.com with your order number, a brief description, and photos if applicable. Our small team will respond within 1-2 business days with next steps.

Refund Processing Once approved, refunds are processed to your original payment method within 7–10 business days.

Questions? We're here to help. Reach out anytime—we're a small, heartfelt team committed to supporting your contemplative practice.

Thank you for inviting Mercelia Rose into your journey.